Click on the tabs below for more specific help for your query. Alternatively, if you cannot find the information that you are looking for please do not hesitate to contact us.

Visit betfred.mobi on your mobile device.

This will connect you to our free service and enable you to access your account, or register should you be a new Betfred customer. We would advise you to store Betfred Mobile to your bookmarks or favourites to enable you immediate access.

To use Betfred Mobile you will need the following:

  • An account with Betfred.com. You can log-in with existing details, or register as a new user via your handset.
  • An internet enabled handset/device.

Use Live Help for friendly assistance around the clock! Whether you need a hand with Sports, Bingo, Casino, Games, Lotto, Poker or anything else, our professional and helpful team are on hand 24-7! No problem is too big or too small. Please note we cannot accept card details via our chat function for your own security, so in this instance please call one of the below numbers:

  • Online Sports – 0800 028 7747
  • Online Casino/Games/Poker – 0800 783 9146

The service is provided FREE of charge by Betfred. There may be a network charge or a DATA charge from your network operator. Many contract users now have 'unlimited internet/data' included, in this instance there are no charges outside of your standard contract. Networks charge different rates for the use of WAP services or to send and receive data on your mobile. To find out what your network provider charges please contact your network provider or visit their website.

Pay As You Go users might find that different network providers may charge a small fee to access the internet or WAP sites just as they do for games and wallpapers. Again, please contact your network provider if you wish to find out their latest rates.

If you can access the internet on your mobile, then you can access this service. Our application is free to use so why not try it? If you cannot access the internet you will have to internet enable your mobile. This is easy to do and most network providers can do this almost immediately by sending the settings direct to your phone.

To find out more about internet access, consult the handbook that came with your mobile or take a look on the manufacturer's website, accessible from the following links:

  • LG
  • Motorola
  • 02
  • Orange
  • Samsung
  • Sony Ericsson
  • T-Mobile
  • Virgin Mobile
  • Vodafone

Yes. You may need to activate roaming on your mobile account, which usually incurs charges from your network provider. Please Contact your Mobile Network Operator for details.

Yes, data and systems security is of paramount importance to all of Betfred's operations. We employ advanced security systems to protect all your personal and financial information prior to transmission, across our distribution channels, to ensure it is not accessible to anyone but Betfred Mobile.

If you lose connection to the service you will be notified of this and instructed on how to reconnect.

O2 UK - Contract

Mobile: 202

Landline: 0344 8090202

O2 UK - PAYG

Mobile: 4445

Landline: 0344 8090222

Orange UK - Contract

Mobile: 150

Landline: 07973 100 150

Orange UK - PAYG

Mobile: 450

Landline: 07973 100 450

EE previously T-Mobile - Contract

Mobile: 150

Landline: 07953 966150

EE previously T-Mobile - PAYG

Mobile: 450

Landline: 0800 9566000

Vodafone UK - Contract

Mobile: 191

Landline: 0333 3040191

Vodafone UK - PAYG

Mobile: 191

Landline: 0333 3048069

Virgin Mobile UK - Contract

Mobile: 789

Landline: 0345 6000789

Virgin Mobile UK - PAYG

Mobile: 789

Landline: 0346 6000789

Yes, any betting and bonus offers available through our usual channels are also applicable to Betfred Mobile. Subject to T&C's

Yes you can register your account through Betfred Mobile. You can then use this one account to bet with us over the phone, internet and your mobile phone.

You can deposit and withdraw monies through the mobile service, as well as review your bet history, etc.

This information applies to UK network operators only.

Recent changes in mobile security and the protection of children from these types of betting service have seen the introduction of blocking content to those people under the age of 18.

Some network companies require that you simply show them you are of legal age to access these services. If you find you are blocked you can alter this by contacting customer services with your network provider. They will need to know the type of mobile you have and if it is Pay As You Go or a monthly contract in order to help you.

All you need to do if you are blocked is contact your network provider and use their opt in system to confirm you are over 18 years of age. Call your network customer services and they will be able to help you do this.

Orange

You can remove the Orange Safeguard by calling Orange Customer Services on 150 (07973 100 150 from a landline) for Pay Monthly customers or 450 (07973 100 450 from a landline) for Pay As You Go customers. You can also remove Orange Safeguard by simply taking photo ID that gives details of your age (passport, photo driving licence, EU & Swiss National Card, Citizen Card) to an Orange shop.

Vodafone

You can remove content filtering on your Vodafone handset by using the Vodafone WAP service during the download process. You can also unblock your phone here, by calling Vodafone Customer Services or at a Vodafone shop or by calling Vodafone Customer Services on 191 (08700 700 191 from a landline) for Pay Monthly or 191 (08700 776 655) for Pay As You Go customers.

O2

With O2 UK you can only remove the content filtering via WAP during the download process. If you encounter any problems with the download process, please contact O2 Customer Services on the following numbers 202 (0870 241 0202 from a landline) for Pay Monthly or 789 (0870 567 8678 from a landline) for Pay As You Go customers.

Virgin

With Virgin UK you can only remove content filtering via WAP during the download process. If you encounter any problems with the download process, please contact Virgin Customer Services on the following number 789 (0845 6000 789 from a landline) for Pay Monthly or Pay As You Go customers.

T-Mobile

With T-Mobile you can only remove content filtering during the download process. If you encounter problems with the download process, please contact T-Mobile Customer Services on the following number, 150 (0845 412 5000 from a landline) for both Pay Monthly and Pay As You Go customers.

Place Only betting

  • Place Only betting is a bet on your horse to simply finish in the placings for the race.
  • If your horse is withdrawn from the race before the horses are under starter's orders, then your stake will be refunded.
  • Place bets on any remaining horses in the race will then be subject to Rule 4 deductions as per the table below, based on the Place odds of the withdrawn horse at that time:
Price Range2 Places3 Places4 & 5 Places
3/10 or Shorter50p50p25p
Over 3/1045p40p25p
Over 2/540p35p20p
Over 8/1535p30p20p
Over 8/1335p30p20p
Over 4/530p25p15p
Over 20/2130p20p15p
Over 6/525p20p15p
Over 6/425p15p10p
Over 7/425p15p10p
Over 9/420p10p5p
Over 3/115p10p5p
Over 4/110p5p0
Over 11/25p00
Over 9/1000
  • For example, if a horse is withdrawn that had a Place Only price of 7/2, then the deduction to all remaining Place Only bets in the race is 15p in the £1 for 2 Places bets, 10p in the £1 for 3 Places bets, and 5p in the £1 for 4 and 5 Places bets.
  • The number of places being paid will remain constant, so if your bet was originally for a horse to Place with 3 Places, you will still be paid for 3 Places regardless of the amount of withdrawn horses. The only exception to this is when the final number of runners is equal to or less than the number of places on offer. In this instance all bets are void. Normal dead-heat rules apply.

Insurebet 2 Places

  • The odds being offered are for horses to win the race. If your horse finishes second then your bet stake is returned.
  • If your horse is withdrawn from the race before the horses are under starter's orders, then your stake will be refunded.
  • Insurebet bets on any remaining horses in the race will then be subject to Rule 4 deductions as per the table above, based on the Insurebet odds of the withdrawn horse at that time.

Insurebet 3 Places

  • The odds being offered are for horses to win the race. If your horse finishes second or third then your bet stake is returned.
  • If your horse is withdrawn from the race before the horses are under starter's orders, then your stake will be refunded.
  • Insurebet bets on any remaining horses in the race will then be subject to Rule 4 deductions as per the table above, based on the Insurebet odds of the withdrawn horse at that time.

Faller Insurance

  • Odds being offered are for horses to win the race.
  • If the horse Falls, Unseats the jockey, or is Brought down, your bet stake is returned.
  • Your stake is not returned on horses that Slip Up, Refuse, Run Out or get Carried Out.
  • If your horse is withdrawn from the race before the horses are under starter's orders, then your stake will be refunded.
  • Faller Insurance bets on any remaining horses in the race will then be subject to Rule 4 deductions as per the table above, based on the Faller Insurance odds of the withdrawn horse at that time.
  • Refunded bets will be settled as soon as possible but in some cases may take up to an hour.
  • Where disputes arise results will be taken from www.racingpost.com

Betting Without

  • Where odds are offered on an event without a designated selection taking part, for the purpose of the bet the finishing position of the 'without' selection will be ignored. For example, for an ordinary market the finishing positions on a given race might be:

    1st: Horse A, 2nd: Horse B, 3rd: Horse C, 4th: Horse D

    For a Betting Without Horse B market, the finishing positions would be:

    1st: Horse A, 2nd: Horse C, 3rd: Horse D

  • Any each-way terms advertised are settled on the actual number of runners who take part in the race, excluding the 'without' selection.

Against The Field

A straight match between the favourite for the race, against the rest of the field. For example, it might be Sprinter Sacre (1/2) versus The Field (6/4). If you back The Field, you have every horse except Sprinter Sacre on your side.

Favourites vs Outsiders

This bet offers you a group of usually 2 or 3 horses in a race that you can back against the rest of the field. For example, Sprinter Sacre and Dodging Bullets (1/3), The Field (5/2). If you choose Sprinter Sacre and Dodging Bullets, your bet wins if either of those finish 1st. Choose 'The Field', and you win if any other horse finishes 1st.

Match Bets and Threesomes

All horses must come under starter's orders, or bets are void. The horse that attains the highest finishing position is the winner (Racing Post result). Dead heat rules apply. If both/all horses fail to finish all bets void and stakes returned. Bets are settled on a 'First Past the Post' basis.